NewCloud Networks ‘Critical Spares’ SLA program demonstrates commitment to having customers up and running quickly in the event of an outage
NewCloud Networks, Colorado’s leading provider of cloud voice and data managed services to businesses, has announced a significant investment in technology inventory to assure its customers minimal downtime if a problem occurs. With its “Critical Spares” program, NewCloud Networks has over $330,000 worth of phone systems, switches, routers, networking gear and cabling on hand and in technician vehicles to reduce the response time required to bring customers back online in the event of LAN equipment failure.
Moreover, with highly trained technicians located at strategic locations throughout the state, Microtech-Tel customers enjoy a guaranteed 2-hour Service Level Agreement (SLA), meaning that a trained technician will be there to fix any problem in two hours max. And, of course, with enough gear to handle any parts issues on-site and on-time.
“We look at our Critical Spare and SLA programs as key components of customer care,” said Sam Kumar, NewCloud Networks President. “These aren’t added-on features for an additional cost, but rather a benefit of doing business with our company. We understand how critical voice and data communications are to our customers’ bottom lines, and we have done everything we can to insure that any service interruptions are handled efficiently, expertly and quickly.”
Since 1988, NewCloud Networks has earned its well-deserved reputation for delivering next-generation products and services using best practices at every level of the client experience. The firm provides network services, telecom services and IT managed services, plus phone systems, Internet, T1s and T3s, and more to businesses large and small throughout Colorado’s Front Range and Western Slope. NewCloud Networks features 24/7/365 support and services with technicians strategically located throughout the state.