Frequently Asked Questions

Answering your questions is what we do here.

May I host more than one website?

Absolutely! We do not set any limits on the number of sites you can host. You will need to ensure that you give your server enough processing power, memory and disk space to handle the demand. If you are not sure how much to allocate, contact us today.

Can I install Microsoft Windows?

Yes, NewCloud Networks can provide Microsoft Windows Server 2003 or 2008 R2 Operating Systems.

Do I get administrator/root access?

You may have administrator or root access to your server. However, with a fully managed server, we administer everything for you. In that case, root access is controlled by us as a security precaution.

How is my data backed up?

For an additional fee, every file you upload to your cloud server is 1:1 mirrored elsewhere in the cloud. Should hardware fail, your data will remain available. We are also able to provide snapshot backups of your entire server for a nominal cost. Automatic hourly, daily, weekly or monthly backups may be scheduled based on your data retention requirements.

How many IPs do I get?

As IP address’ are a scarce resource, each server is supplied with 1 public IP address. If you have a legitimate requirement for more, you may lease more on request.

What happens if hardware fails?

For Virtual Servers, our Cloud has a completely self-healing architecture. If any hardware node should fail, any cloud servers running resources on that node will be re-provisioned to alternative hardware. This happens without the need for any human intervention.

We are able to engineer solutions for instantaneous failover for customers with specific availability requirements. Get in touch with our Sales Engineers and we can discuss the options available.

What is the minimum contract you offer?

We require a one year contract at a minimum. We can add to your existing agreement to scale up as needed.

Will it function like a regular Linux or Windows box?

Yes! It will function like any other dedicated server, with more reliability and flexibility.

What if we need assistance on the weekend or in the middle of the night?

NewCloud Networks’ team of technical engineers are on call 24×7. This round the clock service is available for Managed Services Customers only. Non-managed customers receive support during standard business hours of 7am-7pm Monday through Friday Mountain Standard Time.